Feature Stories
- How Bangladesh bridged the gap between amateur and professional in government procurement
- Rated Criteria: Promoting Value in World Bank Procurement
- Public Procurement Transformation in Bangladesh
- Achievement of Value for Money and Enhancement of Efficiency, Economy and Transparency in Procurement - Document Archive System
Archives
- End-to-End Procurement Planning and Maintenance System Integrated with Project MIS
- Application of Construction Milestones in Rural Road Contracts of Nepal
- Gross National Happiness Model for Pursuing Sustainable Public Procurement
- Government procurement is the basis of wide opportunities for enterprise development
- The Challenges of Procurement Training in a Fragile Country: the Afghanistan Experience
- When and How to Open Contracts: Transparency and Engagement through World Bank Projects
- Innovations and Best Practices in Procurement Processes of Disaster Recovery Projects
- World Bank Experts Discuss Global Procurement Trends and Armenia's e-GP system with the National Assembly
- Technology driving transparent and accountable public procurement reform in Bangladesh
- Prototype for Implementation of Framework Agreement via Blockchain
- Construction Project Planning and Management Capacity Building in India: A Wholistic Approach to Boost Infrastructure Development
- Zimbabwe: Public Procurement reform to catalyze greater transparency and development
- 15th Procurement, Integrity, Management and Openness (PRIMO) Forum
- e-Procurement World Map
- Preventing and controlling corruption: A modern approach to Procurement
- 6th South Asia Public Procurement Conference held in Thimphu, Bhutan
- South Asia Procurement Innovation Awards 2018 Announced
- Procurement iNET completes 5 years and new CPPP Fastest 100% Challenge Launched
- Risky Business: Does Debarring Poor Performers Mitigate Future Performance Risk?
- Global Procurement Summit 2019, New Delhi, India
- World Bank India launches Survey for International Civil Works Contractors
- World Bank launches new Complaints Module in Systematic Tracking of Exchanges in Procurement (STEP) System
- New Open Contracting Data Standard for e-Procurement Systems Launched
- Bangladesh's success in public procurement: Sustained reform really pays off
- The five drivers for improving public sector performance: Lessons from the new World Bank Global Report
- South Asia Public Procurement Innovation Awards 2018
- Conversation with Khaled Elarbi, President, High Authority for Public Procurement (HAICOP), Tunisia on the Digitalization of Public Procurement
- Breaking the glass ceiling in Africa: Rwanda E-Government Procurement System
- How government e-marketplace is revolutionizing procurement in India
- Ensuring Value for Money in Infrastructure Projects - The Botswana way
- Blockchain Lessons for Procurement
- Botswana’s Benevolent Move to Enhance its Procurement Profession
- Achieving Better Value for Money Using e-Auction for Procurement of Goods by Public Sector - A Success Case from DPDC
- Guide to Project Management and Contract Management (GPMCM) – New Approach to Improve Efficiency and Effectiveness of Procurement Outcomes
- Regional Winners of SAPIA 2017 participate in 8th International Public Procurement Conference (IPPC 8) Arusha, Tanzania
- The Future of Public Procurement in the Era of Digitalization
- World Bank Operations Procurement Helping Turkey to Procure a US$2 Billion Gas Storage Facility
- Unlocking Energy Efficiency Market in India - Through Innovative Procurement Business Model
- Getting value for money: Creating an automated market place for farmers in Pakistan
- Towards a Single Market for Public Procurement in Caribbean Small States
- Web-Based Online Evaluation Tool (e-Tool) for Procurement of Works by Royal Government of Bhutan
- Strengthening Health Sector Procurement System Offer Hopes for Universal Health Coverage in Nepal
- Morocco makes Strides in Modernizing its Public Procurement System— Operationalization of the Procurement Regulatory Body
- Innovations in Procurement Process and Selection that Lead to Improved Outcomes – Tenderers’ Database Management System
- Looking Back and Forward: The World Bank’s Procurement Framework
- Independent Monitoring and Evaluation of Contracted Health Services Leads to Improved Outcomes in Rural Areas of Afghanistan
- Fifth South Asia Region Public Procurement Conference brings focus on Procurement in Public Service Delivery
- 12 Procurement Innovations from South Asian Countries Celebrated
- Social Media is Improving Procurement in Lao PDR
- ASEAN meeting explores ways of professionalizing public procurement to meet development challenges
- Second International Training Program on the World Bank’s New Procurement Framework
- South Asia Procurement Innovations Award 2017 launched with Bigger and Better Prizes
- How to bid, finding opportunities, what makes a successful bid
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- Experience of Developing PPSD for the Assam Agribusiness and Rural Transformation Project (APART), India
- An Electronic Approach: Streamlining Georgia's Procurement
- South Asia Heads of Procurement Knowledge Exchange Program to U.S. Government Procurement Systems started
- 13th Procurement, Integrity, Management and Openness (PRIMO) Forum - a Documentary
- Bangladesh to strengthen public procurement with World Bank supported Project
- Establishment of Technology-Based Health Procurement and Supply Chain Management System, and Capacity Development in Tamil Nadu Medical Services Corporation
- Towards a Single Market for Public Procurement in Caribbean Small States
- Redefining Procurement as an Innovative and Collaborative Centre of Excellence for Best-in-Class Sourcing Solution
- India’s PowerGrid Endorsed for Alternative Procurement Arrangements by the World Bank
- Achieving Value for Money in Indonesia’s Geothermal Project
- Citizen Monitoring of Rural Roads Under Pradhan Mantri Gram Sadak Yojana (PMGSY), India
- Establishment of Grant and Service Contract Management Unit (GCMU) to Manage Contracting Out of Health Services in Afghanistan
- Procurement for Regional Development–Public Policy Initiative in Sri Lanka
- PPAF Community-Driven Development (CDD) Procurement Model, Pakistan
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- Procurement Observatories continue to deliver in India
- Implementation of National e-GP System in Nepal
- Government e-Marketplace (GeM), India
- Africa High Level Public Procurement and Electronic Government Procurement Forums
- Development of Procurement Cadre as Part of Holistic Procurement Reforms in Bhutan
- Modernizing Public Procurement in Zimbabwe, one Step at a Time
- Citizen Engagement During Public Procurement Implementation in Bangladesh
- Winter 2017 Virtual Procurement, Integrity, Management, and Openness (PRIMO) Forum on Sanctions and Debarment Systems
- Close and Personalized Procurement Monitoring, Leading to Procurement Efficiency in Irrigation Sector in Fragile and Challenging Environments of Afghanistan
- Procurement Framework 2016 offers wider choices to ‘Go to Market’ based on PPSD
- Procurement Framework 2016 - Benefits, Status of Roll-out and M&E Arrangements
- PPSD offers Fit for Purpose Procurement Solutions
- Global Procurement Summit
- Fourth South Asia Region Public Procurement Conference
- The World Bank e-Procurement Tools
- South Asia Procurement Innovations Awards, 2016
- Learning Videos launched on STEP, online tracking tool on procurement for World Bank Projects
- Open e-Learning is Building a Cadre of Procurement Experts
- South Asia Region Public Procurement Conference, 2017
- Online Certificate Program in Public Procurement in Arabic Launched in Egypt
- First Procurement Knowledge Exchange Forum among ASEAN Countries
- Nobel Prize in Economics for contribution to Theory of Contract
- The Africa Region Harnesses Integrated e-Government Procurement (e-GP) Systems in Pursuit of Transparency and Integrity
- Procurement Reform for Humanitarian and Development Challenges in Kurdistan Region of Iraq (KRI)
- Successful Procurement is not just a set of Activities, it is a Strategy
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- PPSD is an Opportunity for clients and staff for Improved Procurement Management
- Procurement Reform Advances in the MENA Region
- Data Analysis and Collaborative Work in Action for Expedited Disbursements in Africa
- Ensuring Good Governance in Procurement in Sri Lanka
- New Procurement System to Improve Development Impact and Transparency in South Asia
- World Bank, USTDA Formalize Procurement Partnership
- How the New Procurement Framework Will Benefit 45.6 Million People in India
- Procuring the Future
- Reasons to Bid, Finding Business Opportunities
- New World Bank Procurement Framework Promotes Strengthened National Procurement Systems
- The readiness for Procurement Framework 2016
- 6 Things to know about New Procurement Framework
World Bank launches new Complaints Module in Systematic Tracking of Exchanges in Procurement (STEP) System
Enzo De Laurentiis, Chief Procurement Officer and Vinay Sharma, Director, Solutions and Innovations in Procurement (SIP) announced the launch of STEP Complaints module which will be available on February 4, 2019.
Effective handling of procurement process-related complaints in World Bank-financed operations is essential to promoting fairness and enhancing integrity in the procurement process. It provides an opportunity for suppliers, contractors and consultants to seek redress if they feel they have been treated unfairly during a procurement process. Addressing such complaints promptly and fairly enhances market confidence in the procurement process, increases participation and competition for contracts, and contributes to value for money in achieving development objectives.
In that regard, we are pleased to announce the launch of the STEP Complaints module for recording and tracking complaints relating to procurement process under Investment Project Financing (IPF) operations which will be available February 4, 2019. The STEP Complaints module supports implementation of the World Bank’s enhanced approach to procurement-related complaints under IPF. Borrowers are responsible for recording such complaints, and both the World Bank and Borrowers will use STEP to track them. This will enhance the World Bank's ability to monitor the handling and resolution of complaints relating to procurement process under IPF operations it finances.
Borrowers will be responsible for performing the following actions in STEP:
- Promptly record all complaints relating to procurement process in IPF operations;
- For procurement process complaints received on contracts subject to the World Bank's prior review, submit the Borrower's proposed response to each complaint before issuing it to the complainant(s);
- Record the Borrower's response to the procurement process complaints upon issuance to the complainant(s); and
- Promptly register requests for debriefings and provide the record of the debriefings to interested parties.
Task teams will be able to use STEP to:
- Better monitor complaints relating to procurement process and support the Borrowers in addressing them; and
- Review Borrowers' responses to such complaints in accordance with the requirements of the Procurement Regulations and the Procurement Procedure.
The World Bank has developed a self-paced e-leaning tool for Borrowers and the World Bank staff with an overview of the handling of complaints relating to procurement process and the use of the Complaints module in STEP.
The Q&A on the STEP complaints module provides further information on the use of the module.
For more information please see:
- The Procurement Regulations paragraphs 3.26 to 3.31 and Annex III
- The Procurement Procedure
- Guidance: Procurement-related Complaints